Coverage
dT Videolabs troubleshooting
Every dT Videolabs unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Playback & media servers
- InstaCueIA app asks me to reactivate every time I launch it · InstaCue will not launch / run on macOS Catalina (10.15) or newer
- PlaybackPro PlusWhat format should I use? · Clips stutter on a Mac with Radeon Pro Vega graphics
- PlaybackPro XWhat are the system requirements / recommended hardware? · Can I use a Decklink / UltraStudio / T-Tap / Kona SDI output device?
- RecordProDemo recording stops after 30 seconds · Dropped frames during recording
- SimpleSyncWhich Command Type should I use — Direct Command or Clock Sync? · Clips slowly drift out of sync during long or looping playback
Presentation software
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