Playback & media servers · software
dT Videolabs RecordPro troubleshooting
The dT Videolabs RecordPro problems live-event techs bring to Ask Roadie most (also called Record Pro). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common RecordPro errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact software is in Ask Roadie.
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Demo recording stops after 30 seconds
Likely cause: The 30-second cap is the demo gate, not a bug; a valid USB or IA license removes it.
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Dropped frames during recording
Likely cause: RecordPro auto-selects the device native settings, which need no conversion; on-the-fly transcode and slow disks are the two things that starve the record pipeline and drop frames.
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How many audio/video tracks can RecordPro capture and how to label them
Likely cause: One audio track can carry multiple channels; labeling channels and disabling unused ones keeps the recording clean and prevents wasted bandwidth/confusion in the file.
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RecordPro will not launch or crashes on a modern Mac (Catalina/Big Sur or newer)
Likely cause: Apple removed 32-bit runtime support starting in Catalina; RecordPro was never rebuilt to 64-bit like the PlaybackPro Plus X line, so the OS refuses to launch it.
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Reusing the same capture setup for a recurring show/device
Likely cause: Saved config files let a tech recall a known-good per-device setup instead of re-adding and re-labeling tracks each show, reducing setup error.
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Where do recordings save and how are files named
Likely cause: Recording to the boot Desktop risks filling the system drive and can bottleneck; the auto-increment naming prevents overwrites across takes.
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Which recording codecs are recommended
Likely cause: ProRes 422 standard is edit-friendly and matches most capture-card native output; AAC keeps audio compact without heavy CPU cost.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the RecordPro
- 1. Pick the dT Videolabs RecordPro. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.