Playback & media servers · software
dT Videolabs InstaCue troubleshooting
The dT Videolabs InstaCue problems live-event techs bring to Ask Roadie most (also called Insta Cue). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common InstaCue errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact software is in Ask Roadie.
- Step-by-step fixGet the fix →
IA app asks me to reactivate every time I launch it
Likely cause: DT Videolabs Troubleshooting page (reactivation-loop remedy: release license + Ticket permission repair).
- Step-by-step fixGet the fix →
InstaCue will not launch / run on macOS Catalina (10.15) or newer
Likely cause: The official Downloads table lists InstaCue 1.3.1 with OS support "10.10 - 10.14.6 (Mojave)"; no X/64-bit InstaCue is offered, and Catalina dropped 32-bit apps.
- Step-by-step fixGet the fix →
Does InstaCue send cues to another machine over the network?
Likely cause: Corrects a prior inaccurate networking description.
- Step-by-step fixGet the fix →
How do I integrate InstaCue into the show / run it with PlaybackPro?
Likely cause: Corrects a prior vague/inaccurate "same network" description.
- Step-by-step fixGet the fix →
No audio / how do I get sound out of InstaCue?
Likely cause: Corrects a prior inaccurate "send messages to a display" description.
- Step-by-step fixGet the fix →
What is InstaCue and what is it for?
Likely cause: Corrects a prior inaccurate description.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the InstaCue
- 1. Pick the dT Videolabs InstaCue. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.