Presentation software · software
Renewed Vision ProPresenter troubleshooting
The Renewed Vision ProPresenter problems live-event techs bring to Ask Roadie most (also called Pro7, ProP, ProPresenter 7). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common ProPresenter errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact software is in Ask Roadie.
- Step-by-step fixGet the fix →
Text with drop shadows renders as black, or fonts/capitalization display wrong on output
Likely cause: These were confirmed rendering bugs fixed in the 21.4 release; the update is the real fix.
- Step-by-step fixGet the fix →
NDI output from ProPresenter is not showing up on another computer / capture machine
Likely cause: NDI relies on mDNS discovery and multicast which do not cross subnets or managed-switch VLANs by default, so testing locally isolates network vs.
- Step-by-step fixGet the fix →
How do I import a PowerPoint (.pptx) without PowerPoint installed?
Likely cause: The 21.x importer parses the .pptx format directly rather than relying on a local PowerPoint/Keynote render.
- Step-by-step fixGet the fix →
How do I quickly toggle Output or Stage Display on/off from the keyboard?
Likely cause: These are the built-in global output toggles; fastest recovery when a screen shows the wrong content mid-service.
- Step-by-step fixGet the fix →
Missing media thumbnails, wrong metadata, or media placeholders after moving files
Likely cause: ProPresenter caches thumbnails/metadata; a stale or corrupt cache shows placeholders even when the file is present.
- Step-by-step fixGet the fix →
Planning Center sync between two computers does not bring over backgrounds/media
Likely cause: Planning Center syncs the service playlist and its attached media, not per-slide background assignments inside presentations.
- Step-by-step fixGet the fix →
Stage Display app / stage monitor lost communication with ProPresenter
Likely cause: The stage-display link is a network session; a dropped session is re-negotiated on app restart.
- Step-by-step fixGet the fix →
Video plays as a green screen / green glitch on output
Likely cause: Some GPU/driver combos return corrupt frames when hardware-decoding certain streams; forcing software decode or a friendlier codec bypasses the faulty path.
- Step-by-step fixGet the fix →
Computer/operator screen is blank or shows the Stage Display when I open ProPresenter
Likely cause: ProPresenter remembers screen assignments per-display; losing the display on launch pushes Stage Display or Output onto the operator screen until the assignment is restored.
- Step-by-step fixGet the fix →
Video stutters, drops frames, or will not play smoothly
Likely cause: Playback stability is bound by codec, disk throughput, and matched output timing; slow storage and mismatched frame rates are the usual stutter causes.
- Step-by-step fixGet the fix →
How do I activate/license ProPresenter (no unlock code)?
Likely cause: Renewed Vision moved to account-based activation in the 21.x line, replacing per-machine unlock codes.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the ProPresenter
- 1. Pick the Renewed Vision ProPresenter. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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