Playback & media servers · software
Renewed Vision ProVideoPlayer (PVP) troubleshooting
The Renewed Vision ProVideoPlayer (PVP) problems live-event techs bring to Ask Roadie most (also called ProVideoPlayer, PVP, PVP3). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common ProVideoPlayer (PVP) errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact software is in Ask Roadie.
- Step-by-step fixGet the fix →
Can one Mac drive many high-res SDI outputs, frame-synced?
Likely cause: PVP centralizes playback to one machine and frame-syncs its SDI outs; codec/hardware headroom is what limits output count.
- Step-by-step fixGet the fix →
Dissolve transitions or cue looping not working right
Likely cause: These were specific transition/cue bugs corrected in the 3.8 release.
- Step-by-step fixGet the fix →
How do I control PVP from a lighting console or show-control system?
Likely cause: PVP exposes several industry control protocols, so consoles and show-control gear can trigger it natively.
- Step-by-step fixGet the fix →
How do I move my PVP license to another machine (rental/touring)?
Likely cause: License is node-locked but transferable; the dongle decouples activation from internet access for the field.
- Step-by-step fixGet the fix →
How do I run a backup/redundant PVP machine for a show?
Likely cause: Network triggering keeps a standby machine in lockstep with the primary, giving seamless redundancy mid-event.
- Step-by-step fixGet the fix →
NDI source not showing up or dropping in PVP
Likely cause: NDI relies on mDNS discovery and adequate bandwidth; version and network mismatches are the usual cause of missing/dropping feeds.
- Step-by-step fixGet the fix →
Playback stutters when I change a layer's opacity
Likely cause: The stutter was an engine bug tied to live opacity changes; the 3.8 fix removes it.
- Step-by-step fixGet the fix →
PVP crashes when I apply an effect to the master layer
Likely cause: The crash was a master-layer effects bug resolved in the 3.8 build.
- Step-by-step fixGet the fix →
There's a demo watermark/overlay on my output
Likely cause: Demo Mode runs whenever PVP is not registered; activating the license clears the overlay.
- Step-by-step fixGet the fix →
What is the current/latest version of PVP and how do I update?
Likely cause: Staying current fixes known playback/crash bugs and keeps OS + NDI compatibility; 3.8 is the newest confirmed release.
- Step-by-step fixGet the fix →
What Mac and macOS do I need to run PVP 3?
Likely cause: Renewed Vision publishes minimum specs; matching them avoids playback/compat issues, and newer OS support only ships in the matching PVP build.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the ProVideoPlayer (PVP)
- 1. Pick the Renewed Vision ProVideoPlayer (PVP). It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
Free trial
Get your ProVideoPlayer (PVP) back up before doors.
Try it free. No card required.
Start free trial →