Sony troubleshooting

Video & projection

• Bravia Professional DisplaysCovered. Ask about any symptom.
• BRC-X400 PTZCamera not controllable from RM-IP500/RM-IP10 over VISCA RS-422 · Camera will not power on
• Camcorders (legacy: PMW-200 / PMW-EX3 / PXW-X200 / PXW-Z190 / HXR-NX5R / HXR-NX100)Covered. Ask about any symptom.
• Catalyst BrowseCatalyst Browse hangs on startup / registration screen · Catalyst Browse invalid license error after moving to a new computer
• Crystal LED (ZRCT-300 controller)Covered. Ask about any symptom.
• FR7 PTZCamera cannot be controlled via VISCA over IP or the RM-IP500 remote (no response to pan/tilt/zoom) · Framing off, pan/tilt drift, or camera lost home position after transport or power loss
• FX6'Battery Error - please change battery' or battery not recognized · Autofocus hunting, face/eye detect unreliable
• FX9Any E91 / E95 error code appears · Error code E91:1D0
• HDC-3500 System CameraCamera and CCU refuse to operate together / feature missing after a swap · Camera will not sync / "no signal" at the CCU over fiber (connectors already clean)
• HDC-5500 System CameraCamera not genlocking / sync/phase off to the rest of the show · Camera will not link to CCU on a single-mode / long fiber run
• HDC-F5500V System CameraCovered. Ask about any symptom.
• HXC / HSC System Cameras (legacy)Covered. Ask about any symptom.
• HXR-NX5UCamera shows a C: or E: code and I do not know if I can fix it in the field · E:62:10 (also E:61:xx / E:32:60) lens error on power-up
• MCS-8M / Anycast Station (legacy switchers)Covered. Ask about any symptom.
• Monitor & Control appCovered. Ask about any symptom.
• Professional Video Monitors (PVM / BVM / LMD)Covered. Ask about any symptom.
• PTZ Cameras (legacy: BRC-H900 / BRC-H800 / BRC-X1000 / SRG-300H / SRG-X400 / EVI-HD7V)Covered. Ask about any symptom.
• PXW-Z280"E + error code" shown on LCD/viewfinder and recording stops (continuous high-speed tally flash + continuous warning beep) · "Media Near Full" / "Media Full" — cannot record, copy or divide clips
• PXW-Z300Covered. Ask about any symptom.
• PXW-Z750"BackUp Battery End" message in viewfinder / clock and settings reset each power-up · Battery error: "Use InfoLithium battery only" / C:04, C:23, E:92
• SRG-A12 / SRG-A40 PTZCovered. Ask about any symptom.
• VENICEAXS-R7 raw recorder not recognized / cannot record RAW or X-OCN · Built-in ND not changing / picking the right internal ND
• VPL-FH / VPL-FX Series (lamp installation)Covered. Ask about any symptom.
• VPL-FHZ / VPL-PHZ Laser Installation ProjectorsCovered. Ask about any symptom.
• XVS Switchers / MLS-X1Covered. Ask about any symptom.