Video & projection
Sony HDC-5500 System Camera troubleshooting
The Sony HDC-5500 System Camera problems live-event techs bring to Ask Roadie most (also called HDC-5500, HDC5500). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common HDC-5500 System Camera errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Camera not genlocking / sync/phase off to the rest of the show
Likely cause: The CCU locks the camera system to house reference; phase menus align it to the switcher timing.
- Step-by-step fixGet the fix →
Camera will not link to CCU on a single-mode / long fiber run
Likely cause: The CCU configures its optical transceiver level/mode from CABLE TYPE; it must match the physical cable and connector kit.
- Step-by-step fixGet the fix →
FAN STOP warning / fan not spinning
Likely cause: The fan is the head's only active cooling; a stopped fan leads to TEMP WARNING and shutdown.
- Step-by-step fixGet the fix →
Firmware / software update process
Likely cause: Camera and CCU firmware must be a compatible pair; the CCU is the update host in a fiber system.
- Step-by-step fixGet the fix →
Key specs / quick reference (weight, power, sensitivity)
Likely cause: Baseline reference so a tech can sanity-check power, mounting and cabling before troubleshooting.
- Step-by-step fixGet the fix →
ND / CC filter not changing or wrong filter
Likely cause: Filter control can be owned by head or panel; independent white memory per CC position explains apparent white shifts when filters change.
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No 4K / UHD output available
Likely cause: 4K is enabled by software license, not present by default on a base head/CCU.
- Step-by-step fixGet the fix →
No picture / transmission errors over fiber / intermittent link to CCU
Likely cause: Optical loss from a contaminated or partially-mated endface drops the UHB link; cleaning restores signal margin.
- Step-by-step fixGet the fix →
Tally not lighting from switcher / IP tally
Likely cause: Tally on the 5500 system is driven from the CCU (contact-closure or TSL-over-IP); an address/protocol mismatch is the usual cause of a dark tally.
- Step-by-step fixGet the fix →
TEMP WARNING shown in viewfinder / status display
Likely cause: The head throttles/warns on overtemp to protect the sensor and processing board; restoring airflow clears it.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the HDC-5500 System Camera
- 1. Pick the Sony HDC-5500 System Camera. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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