Coverage
Ikan troubleshooting
Every Ikan unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Lighting
- Helia LEDAdjustment knob does nothing / values won't change · Beam is too wide/soft or too hard — how to change spread
- Lyra LEDCannot adjust color temperature on bi-color LB10/LB5 · Fixture will not power on / no light output
- Onyx LEDColor temperature won't change / the knob only changes brightness (or vice-versa) · Display shows a value but the light is dark or output doesn't match the reading
- Rayden LEDBi-color RB5/RB10 won't power on/off from the remote · Can't change color temperature with the knob
Video & projection
- production monitors720p source not displaying on older Ikan D-series monitor · HDMI 'No Signal' on Ikan field monitor
- PT-series telepromptersCamera lens sees the black hood edge or a vignette around the frame · Double image / ghosting or distorted reflection in the glass
- PTZ telepromptersGhosting / faint double reflection of the text on the glass · How to control the OTTICA PTZ camera while it is behind the prompter glass
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