Video & projection
Ikan PT-series teleprompters troubleshooting
The Ikan PT-series teleprompters problems live-event techs bring to Ask Roadie most (also called Aura, Aura Professional, Elite teleprompter, PT1200). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common PT-series teleprompters errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Camera lens sees the black hood edge or a vignette around the frame
Likely cause: The hood/boot exists to block ambient light and frame the lens against the glass; a lens set too far back or off-center picks up the hood edge as a vignette and lets light flare the glass.
- Step-by-step fixGet the fix →
Double image / ghosting or distorted reflection in the glass
Likely cause: Beam-splitter glass has a coated side and a defined orientation; installing it flipped, over-tightening without washers, or substituting non-coated glass produces secondary reflections/ghosting.
- Step-by-step fixGet the fix →
Elite Remote (Bluetooth) will not pair or stops controlling the prompter app
Likely cause: The Elite Remote is a Bluetooth HID; it needs power, an enabled host radio, and the hold-to-sync gesture to enter pairing.
- Step-by-step fixGet the fix →
Reflected text looks dim or washed out; talent struggles to read in a bright room
Likely cause: 70/30 glass passes 70% to camera and reflects 30% to talent; a standard-brightness monitor or wrong glass orientation leaves too little reflected light to read under studio lighting.
- Step-by-step fixGet the fix →
Rig is front-heavy and tips forward when the camera + prompter are mounted
Likely cause: The camera + hood load sits forward of the tripod plate; the rear counterweights move the center of gravity back over the mount so the rig does not pitch forward.
- Step-by-step fixGet the fix →
Talent reads the script mirrored/backwards on the glass, or on-camera the reflected text is reversed
Likely cause: The glass reflects the monitor, which reverses the image left-to-right; a single horizontal flip cancels that reversal.
- Step-by-step fixGet the fix →
Text scrolls jerky/bounces or you cannot see the script while operating
Likely cause: PrompterPro renders a smooth-scroll talent window plus a synced operator window; bounce usually comes from too-small text/too-fast speed, and a "cannot see script" problem is a mirrored-vs-extended display setting.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the PT-series teleprompters
- 1. Pick the Ikan PT-series teleprompters. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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