Martin troubleshooting

Lighting

• Atomic 3000 (DMX / LED)Atomic 3000 LED full specs · Atomic Colors scroller not detected
• Companion (firmware/service tool)Fixture not detected by Martin Companion · Companion Desktop and Mobile out of sync / library won't refresh after update (Companion Cloud change)
• ELP SeriesAddressing/patching a full rig of ELPs quickly without a ladder to each panel · Colors/white point do not match between ELP heads or against other brands
• ERA 400 PerformanceAn effect (gobo, prism, iris, framing blade) is stuck, mis-indexed, or parked out of position but the fixture is otherwise alive. · Dimming looks steppy/coarse at low levels, or you want a tungsten-style slow fade.
• ERA 600 ProfileDMX addressing and control-panel setup basics · Fan/mechanical noise too loud for theater or broadcast
• ERA 700 Performance IPCovered. Ask about any symptom.
• M-Series Consoles (M1 / M2GO / M6 / M-PC / M-Touch)Covered. Ask about any symptom.
• MAC 101 / MAC 250 / MAC 301 (legacy compact)Covered. Ask about any symptom.
• MAC 2000 / MAC 700 / MAC III / MAC 600 (legacy discharge)Covered. Ask about any symptom.
• MAC Allure ProfileCore specs / setup reference (what am I working with?) · FIXTURE COLD on display; head will not move / effects disabled
• MAC Aura PXLCELD / LDTC / LDTE / MMER — LED driver comm or module errors · Core specs / quick reference (weight, power, size, output, DMX footprint)
• MAC Aura XIPGreen/Magenta tint looks off at default — CTC/tint channels not neutral · How to update firmware on the MAC Aura XIP
• MAC Encore 2Covered. Ask about any symptom.
• MAC Encore PerformanceA '...temperature sensor error' message (beam / effects / framing / PSU) rather than a cutoff · Fixture does not respond to DMX or responds on the wrong parameters
• MAC OneDisplay stays dark even though something seems wrong, or I want to see logged faults · Firmware update failed or fixture shows BANK (BANK NO ACCESS)
• MAC One BeamCovered. Ask about any symptom.
• MAC series moving headsMAC Ultra Performance / Ultra Wash: one or two dead LEDs in the light engine (most visible at low output) · MAC Ultra (Performance/Wash): pan or tilt off, won't hit home, or position drift after transport
• MAC Ultra PerformanceModule communication errors (CECM/CEEF/CELD/CEPN/CETL/CEZF/FRCE) or MISSING MODULE (MMER) · Fan error (BASE FAN 1-4 ERR / HEAD FAN 1-12 ERR)
• MAC Ultra WashFirmware upload failed / UPL ERR codes (UECM CMY, UEEF EFFECT, UELD LED DRV, UEPN PAN, UETL TILT, UEZF Z/F) · Fixture will not power up, dims oddly, or shows undervoltage behavior on a 100-120 V circuit
• MAC Viper XIPExtended framing shutters wont position correctly, or blades/curtain look misaligned across the beam · Fan error on display (BASE FAN, HEAD FAN, or module fan ERR) and LED output drops or shuts off
• P3 controllers & VDO fixturesWhat is the current P3 software / firmware version? · Can I use P3 without buying a hardware controller / as an Art-Net-to-P3 bridge?
• RUSH seriesHow do I update RUSH firmware? · Quick model spec reference for common RUSH fixtures
• VDO SceptronColors/brightness have drifted or no longer match across a batch of aged fixtures · DMX setup basics - modes, channel counts and segment/pixel layout