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Martin MAC Encore Performance troubleshooting
The Martin MAC Encore Performance problems live-event techs bring to Ask Roadie most (also called Encore Performance, MAC Encore). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common MAC Encore Performance errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
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A '...temperature sensor error' message (beam / effects / framing / PSU) rather than a cutoff
Likely cause: Cutoff = temperature exceeded; sensor error = reading invalid/open.
- Step-by-step fixGet the fix →
Fixture does not respond to DMX or responds on the wrong parameters
Likely cause: A profile/mode mismatch between console and fixture is the most common 'it moves wrong' cause; 38ch Extended is the default.
- Step-by-step fixGet the fix →
Framing system misbehaves — blades in wrong position, or 'Framing blade insertion position error' / 'angle error'
Likely cause: Each framing blade has insertion and angle feedback; a homing failure or a wrong fixture profile produces these errors.
- Step-by-step fixGet the fix →
Message 'Fixture too cold' and effects/movement will not run at power-up
Likely cause: A low-temperature interlock protects the mechanics from moving while lubrication is cold and stepper indexing is unreliable.
- Step-by-step fixGet the fix →
On a position error the shutter suddenly closes and the affected effect resets mid-show
Likely cause: Feedback = the closed-loop position monitoring.
- Step-by-step fixGet the fix →
Pan or tilt will not reset / 'Tilt (or Pan) position magnetic indexing system timeout' or 'position electrical indexing circuit timeout'
Likely cause: The fixture homes pan/tilt against a magnetic index and confirms via an electrical circuit.
- Step-by-step fixGet the fix →
Planning power / breaker sizing and PSU-related cutouts on a circuit
Likely cause: Correct per-fixture current lets you calculate how many heads fit a circuit; undervoltage and overload are common causes of PSU faults and unexplained resets.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the MAC Encore Performance
- 1. Pick the Martin MAC Encore Performance. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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