Martin MAC Aura XIP troubleshooting

Common MAC Aura XIP errors & problems

What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.

• Green/Magenta tint looks off at default — CTC/tint channels not neutral

  Likely cause: Neutral for a bipolar tint parameter is mid-scale (128); a profile that defaults it to full pushes a permanent color cast until re-centered.

  Step-by-step fixGet the fix →

• How to update firmware on the MAC Aura XIP

  Likely cause: The XIP supports USB-C, DMX, and Ethernet flashing; Companion manages version download and delivery.

  Step-by-step fixGet the fix →

• Control panel/display only works when plugged into AC (no battery menu access)

  Likely cause: The XIP lets you set address/mode on battery power; a dead battery removes that convenience and, once flat, requires factory replacement.

  Step-by-step fixGet the fix →

• grandMA3: Move In Black (MIB) not working for Pan/Tilt/Zoom in Basic mode

  Likely cause: MA3 triggers Move In Black using the main instance's dimmer; if that instance has no dimmer attribute, the console cannot detect darkness to move within.

  Step-by-step fixGet the fix →

• Choosing the right DMX mode / channel count for the show

  Likely cause: The XB-compatible modes replicate the older fixture's channel map so XIPs slot into legacy shows; higher modes expose more pixel/effect channels at the cost of footprint.

  Step-by-step fixGet the fix →

• Fixture resets fine but responds erratically or not at all to the console

  Likely cause: Unterminated or noisy DMX lines and address/mode mismatches are the most common cause of erratic response; termination and one-at-a-time bypass isolate a link fault fast.

  Step-by-step fixGet the fix →

• Light output cuts out intermittently / beam temp cutoff (BETC "BEAM TMP CUTOFF")

  Likely cause: The XIP drops output when a PCB/LED temperature sensor exceeds its cutoff threshold; restoring cooling keeps it below that limit.

  Step-by-step fixGet the fix →

• MMER / "MISSING MODULE ERR" on boot

  Likely cause: MMER means an expected internal board did not answer on the bus; a power cycle clears a transient comms glitch, a persistent error is a hardware/connection fault.

  Step-by-step fixGet the fix →

• PAER/PFTC/PTTE etc. — pan/tilt feedback timeout ("PAN FBACK ERR" / "TILT FBACK ERR")

  Likely cause: A power cycle re-runs the homing/indexing routine, which clears transient feedback timeouts; a repeating error indicates a hardware sensor fault.

  Step-by-step fixGet the fix →

• COLD / "FIXTURE COLD" — pan/tilt and effects will not move

  Likely cause: Moving mechanics while too cold risks damage, so firmware locks motion until the head self-heats; running LEDs at full is the quickest warm-up.

  Step-by-step fixGet the fix →

• Display shows UITW / "UI TEMP HIGH" warning

  Likely cause: UITW is an early over-temp warning on the control-panel PCB; lowering ambient/airflow removes the condition before a hard cutoff occurs.

  Step-by-step fixGet the fix →

• Display shows WTTL / "WET TOO LONG" warning

  Likely cause: The XIP is IP66 but trapped moisture must be actively driven out; the built-in DRY OFF routine runs the fans/heat to clear the warning and prevent internal corrosion.

  Step-by-step fixGet the fix →

Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.

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