Coverage
Panasonic troubleshooting
Every Panasonic unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Video & projection
- AG-DVX200Camera will not record 4K/UHD or VFR, or gives a card-speed warning · Dual-codec (simultaneous two-card) recording is greyed out
- AK-HRP1000 / AK-HRP1005 Remote Operation PanelsCovered. Ask about any symptom.
- AV-HS / AW-HS Switchers (HS410 / HS450 / HS400 / HS50 / HS6000)AW-HS50 not responding properly to AMX / external network control · downstream gear glitching or losing lock on HS410 HD-SDI out
- AV-HSW10 Live Production SwitcherCovered. Ask about any symptom.
- AV-UHS500 Switcher4K DVE transitions (squeeze/3D wipe) not working in a 4K project · Confirming current firmware and what recent versions added
- AW-HE PTZ Cameras (legacy: HE38 / HE42 / HE50 / HE60 / HE70 / HE120)AW-RP50 / RP120 won't control an HE40 / HE65 / UE70 · AW-RP50 can't connect to camera after turning on user authentication
- AW-HE40AK-HRP1005 controller won't connect to / can't see the HE40 · camera reboots by itself after weeks running / BE_LIFE_MONITOR_ERROR
- AW-HE130can't buy / activate NDI HX licence for HE130 · can't find the camera on the network / don't know its IP
- AW-RP Controllers (legacy: RP50 / RP120 / RP555)Covered. Ask about any symptom.
- AW-RP60"SET UP ERR" shown / Auto IP Setting does not complete · Camera cannot be controlled from this panel — it appears locked
- AW-RP150GA newer camera (e.g. AK-UBX100) or the PC setup tool is not recognized by the controller · GAIN value shows incorrectly on the STATUS screen when connected to an AK-UBX100
- AW-UE40Forgot the account username/password set on the camera · Need NDI|HX but do not want to buy the Vizrt NDI license
- AW-UE70AK-HRP1005 controller won't connect to / can't see the UE70 · cameras out of sync on the switcher / need genlock
- AW-UE80Cannot change the camera IP address from Easy IP Setup Tool after it has been running a while · Ceiling/suspended install shows the image upside down
- AW-UE150Camera not found on network / Easy IP Setup won't show it / can't reach web UI · Camera won't genlock / picture rolls when fed reference
- AW-UE160PNDI stream not showing up / camera not found on the network · Preset recalls look jerky / how do I get smooth on-air preset moves?
- Geometry Manager ProCovered. Ask about any symptom.
- KAIROSCannot find older firmware / prior version on the download site · Clip will not play in the Clip Player / unsupported file
- Media Production SuiteCovered. Ask about any symptom.
- Multi Monitoring & Control SoftwareCovered. Ask about any symptom.
- P2 / Handheld Camcorders (CX350 / HC-X2 / HC-X20)Covered. Ask about any symptom.
- PT-DZ10K / PT-D10000 Series (3-chip DLP lamp)Covered. Ask about any symptom.
- PT-DZ13K / PT-DS12K / PT-DW11K (3-chip DLP lamp)Covered. Ask about any symptom.
- PT-DZ21K2 / PT-DS20K2 / PT-DW17K2 (3-chip DLP lamp)Covered. Ask about any symptom.
- PT-DZ870UFirmware update — process and current version · Dots / specks / blobs visible on the projected image
- PT-DZ6700 / DZ770 Series (1-chip DLP lamp)Covered. Ask about any symptom.
- PT-EZ / EW / EX Series (LCD lamp)Covered. Ask about any symptom.
- PT-MZ16K<FILTER> indicator blinking red · <FILTER> indicator lit red
- PT-RQ35KAir filter clogging warning / recurring thermal warnings · Core specs reference — brightness, resolution, weight, power, connectors
- PT-RZ / PT-MZ Install Laser (RZ970 / RZ990 / RZ120 / RZ660 / MZ770 / MZ880)Covered. Ask about any symptom.
- PT-RZ7 / PT-RZ6 / PT-RQ7 / PT-RQ6PT-RZ7 shows a code on the self-diagnosis display · PT-RZ7 TEMP indicator lit or blinking red
- PT-RZ12K3D eyewear flickers, images look swapped, or eyewear will not sync · Cannot control the projector via Art-Net (from a lighting console)
- PT-RZ17KHow do I check the firmware version and update it? · DIGITAL LINK / HDMI image drops out or is unstable over a long cable run
- PT-RZ21KBrightness drifts between units or falls over a long run/tour · DIGITAL LINK / HDBaseT input shows no signal or drops out
- PT-RZ31KUA0 power supply temperature warning / UA1 FPGA temperature warning (UA4 / UA5 errors) · H01 message - internal clock / schedule losing time
- PTZ Control CenterCovered. Ask about any symptom.
- Smart Projector ControlCovered. Ask about any symptom.
- TH Professional DisplaysCovered. Ask about any symptom.
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