Video & projection
Panasonic KAIROS troubleshooting
The Panasonic KAIROS problems live-event techs bring to Ask Roadie most (also called Kairos Core, Kairos Creator). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common KAIROS errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Cannot find older firmware / prior version on the download site
Likely cause: Panasonic now publishes only the newest release per model for quality/manageability, so prior installers are no longer downloadable from PASS.
- Step-by-step fixGet the fix →
Clip will not play in the Clip Player / unsupported file
Likely cause: The internal player only has decoders for that codec set; other wrappers/codecs are not decoded and fail to load.
- Step-by-step fixGet the fix →
Fan-speed or power-supply warning on the GUI / need hardware health info
Likely cause: The GPU-heavy mainframe is thermally sensitive; the log/GUI expose component health so a failing fan or PSU is caught before it causes a black output.
- Step-by-step fixGet the fix →
HDMI input/output not available
Likely cause: HDMI support is a firmware+hardware feature tied to the 2.0 branch and add-in boards; older chassis/builds lack the code path and slots.
- Step-by-step fixGet the fix →
How to set up redundancy / survive a mainframe or network failure
Likely cause: Each layer covers a different failure domain (compute, network path, mains), so combining them removes single points of failure.
- Step-by-step fixGet the fix →
Kairos Creator (AT-SFC10) will not license / activation fails
Likely cause: Newer Creator builds dropped per-seat key authorization; older builds tie the license to a machine via its System ID, so activating on a different PC or a changed System ID breaks it.
- Step-by-step fixGet the fix →
Need SDI I/O on a Core 2000 / connector type question
Likely cause: SDI is delivered via optional Deltacast-based boards using micro-BNC; knowing the board limits prevents over-provisioning I/O counts.
- Step-by-step fixGet the fix →
ST 2110 sources show no signal / intermittent / drift after running a while
Likely cause: ST 2110 is genlock-over-IP: without a common PTP reference the receiver cannot align to the sender clock, producing dropouts or slow drift even when the stream is present.
- Step-by-step fixGet the fix →
Want to drive two mainframes from one control panel
Likely cause: The multi-core feature is a v1.8.1 software capability on the newer Core hardware; older cores/builds cannot map two frames to one panel.
- Step-by-step fixGet the fix →
Which firmware do I load? KC2000 vs KC1000 confusion / installed wrong version
Likely cause: KAIROS is CPU/GPU software running on model-specific mainframe hardware; the 2.0 branch targets the newer Core 2000/200 chassis, so loading it on a KC1000/100 is unsupported.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the KAIROS
- 1. Pick the Panasonic KAIROS. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.