Video & projection
Panasonic AW-HE PTZ Cameras (legacy: HE38 / HE42 / HE50 / HE60 / HE70 / HE120) troubleshooting
The Panasonic AW-HE PTZ Cameras (legacy: HE38 / HE42 / HE50 / HE60 / HE70 / HE120) problems live-event techs bring to Ask Roadie most (also called AW-HE100, AW-HE120, AW-HE130, AW-HE145). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common AW-HE PTZ Cameras (legacy: HE38 / HE42 / HE50 / HE60 / HE70 / HE120) errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
AW-RP50 / RP120 won't control an HE40 / HE65 / UE70
Likely cause: Older controller firmware lacks the newer camera models.
- Step-by-step fixGet the fix →
AW-RP50 can't connect to camera after turning on user authentication
Likely cause: Older controller firmware does not support the camera's authentication.
- Step-by-step fixGet the fix →
camera doesn't go to the same position at power on
Likely cause: Position is stored when entering standby, not on power loss.
- Step-by-step fixGet the fix →
camera focus drifts / hunts after recalling a preset
Likely cause: Focus ADJ With PTZ re-runs AF at the end of each move.
- Step-by-step fixGet the fix →
can't find the PTZ camera on the network / default IP and password
Likely cause: Cameras ship on a fixed private address; Easy IP Setup finds them regardless of the PC's subnet.
- Step-by-step fixGet the fix →
ceiling mounted PTZ picture upside down
Likely cause: Flips image and P/T direction for inverted mounting.
- Step-by-step fixGet the fix →
HE40 / HE65 missing SD record, USB webcam or full HD IP
Likely cause: Feature key folded into firmware.
- Step-by-step fixGet the fix →
HE50 has no IP video / can't see picture in the browser
Likely cause: Model feature difference.
- Step-by-step fixGet the fix →
no control with direct cable between controller and camera
Likely cause: Older 10/100 ports may not auto-MDIX.
- Step-by-step fixGet the fix →
setting up a bunch of PTZs on an AW-RP50 at once
Likely cause: Auto IP assignment on the controller.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the AW-HE PTZ Cameras (legacy: HE38 / HE42 / HE50 / HE60 / HE70 / HE120)
- 1. Pick the Panasonic AW-HE PTZ Cameras (legacy: HE38 / HE42 / HE50 / HE60 / HE70 / HE120). It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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