Video & projection
Panasonic AW-HE40 troubleshooting
The Panasonic AW-HE40 problems live-event techs bring to Ask Roadie most (also called AW-HE38, AW-HE38H, AW-HE38S, AW-HE40H). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common AW-HE40 errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
AK-HRP1005 controller won't connect to / can't see the HE40
Likely cause: Older ROP system software lacks the camera profile.
- Step-by-step fixGet the fix →
camera reboots by itself after weeks running / BE_LIFE_MONITOR_ERROR
Likely cause: A firmware timer/counter fault triggered the life-monitor watchdog at ~49 days; corrected from 1.68.
- Step-by-step fixGet the fix →
can't find the camera on the network / need to change its IP
Likely cause: Discovery uses LAN broadcast; the current tool version also reports firmware correctly.
- Step-by-step fixGet the fix →
firmware still shows 02.01 after updating to 2.10
Likely cause: Older tool mis-parses the version string; the camera firmware itself updated correctly.
- Step-by-step fixGet the fix →
how do I update firmware on the HE40 / HE38
Likely cause: Firmware is pushed over the network; Panasonic's procedure and tool handle the module writes.
- Step-by-step fixGet the fix →
no NDI option / want to add NDI HX to the HE40
Likely cause: NDI|HX on these cameras is a licence-activated driver, not part of standard firmware.
- Step-by-step fixGet the fix →
which HE40 do I have – S or H / no SDI output
Likely cause: Suffix denotes the output interface variant.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the AW-HE40
- 1. Pick the Panasonic AW-HE40. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.