Video & projection
AJA BRIDGE LIVE IP troubleshooting
The AJA BRIDGE LIVE IP problems live-event techs bring to Ask Roadie most. Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common BRIDGE LIVE IP errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
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A network interface does not appear in the stream configuration dialog
Likely cause: Interfaces marked Administration or Unused are deliberately hidden from the stream config dialog so an operator cannot accidentally push media down the control port.
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Blocky video, freezes or packet loss on a long-haul or public-internet SRT leg
Likely cause: SRT recovers loss by ARQ retransmission inside a fixed latency window.
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Cannot configure the ST 2110 encoder input - video parameters are blank or wrong
Likely cause: The ST 2110 input definition lives in the SDP, not in the unit.
- Step-by-step fixGet the fix →
Downloaded upgrade package will not load - the .tgz looks broken
Likely cause: Safari treats the archive as a safe file and auto-expands it, leaving a decompressed tar or a folder where the updater expects a single .tgz.
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End-to-end latency too high
Likely cause: Latency Addition is an explicit buffer offset on the output; -1 selects the minimum the pipeline allows.
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Multi-channel feeds drift out of sync with each other across the link
Likely cause: Synchronous transport timestamps all channels off the same PTP-derived clock and delivers them in lockstep; a single mismatched frame rate or scan type breaks the common cadence.
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New unit racked but no ST 2110 I/O at all - SFP cages are empty
Likely cause: Techs routinely assume the RJ-45s are the media ports because they are populated and lit.
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Pipeline status is green but nothing arrives at the destination
Likely cause: When a stream is unlicensed BRIDGE LIVE IP still processes it normally and can still show a green input/output indicator - it simply suppresses transmission to the output destination.
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Software upgrade failed or the unit came back on the old version
Likely cause: The updater keeps the previous image until the new one boots cleanly, which is why a failed upgrade leaves you on the old version rather than bricked.
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SRT pipeline sits yellow / standby and never goes green
Likely cause: BRIDGE LIVE IP reports pipeline health in halves - left is input, right is output.
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ST 2110 input side of the pipeline stays red / will not lock
Likely cause: ST 2110 essence streams carry RTP timestamps derived from PTP.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the BRIDGE LIVE IP
- 1. Pick the AJA BRIDGE LIVE IP. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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