Video & projection
AJA HDR Image Analyzer troubleshooting
The AJA HDR Image Analyzer problems live-event techs bring to Ask Roadie most (also called HDR Image Analyzer 12G). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common HDR Image Analyzer errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
8K / UltraHD2 source will not lock or shows partial image
Likely cause: 8K exceeds a single 12G link, so it is carried as multi-link; a missing BNC or an unsupported RGB-at-60p combination produces a partial or no-lock image.
- Step-by-step fixGet the fix →
Blank / no picture on the connected monitor
Likely cause: There is no native HDMI out on the analyzer — all local monitoring comes off DisplayPort, so an unsupported display or a bad DP adapter yields a black screen.
- Step-by-step fixGet the fix →
Dolby Vision metadata not detected / not displaying
Likely cause: DV dynamic-metadata parsing is a v3.0 capability and relies on the metadata being present in the feed; older firmware or a stream without DV metadata shows nothing to inspect.
- Step-by-step fixGet the fix →
Local control not working / no on-unit menus
Likely cause: The analyzer is a self-contained appliance whose local UI is driven by attached KVM over DisplayPort; without keyboard/mouse there is no way to open Settings locally.
- Step-by-step fixGet the fix →
Need to genlock / reference the analyzer to house sync
Likely cause: The analyzer has a dedicated analog sync reference input so its processing/output can lock to a plant clock; wrong sync type (tri-level vs blackburst) will not lock.
- Step-by-step fixGet the fix →
No signal / SDI source not detected on input
Likely cause: The unit maps each 12G-SDI input to a channel; 8K needs the full quad-link spread across all four BNCs, so a single-cable 8K feed will not lock.
- Step-by-step fixGet the fix →
Only one channel of analysis available / cannot show four channels
Likely cause: Pre-v3.0 builds are single-focus; the four-channel workflow was introduced in v3.0, so an un-updated unit will not offer it.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the HDR Image Analyzer
- 1. Pick the AJA HDR Image Analyzer. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
Free trial
Get your HDR Image Analyzer back up before doors.
Try it free. No card required.
Start free trial →