Video & projection
AJA Bridge Live troubleshooting
The AJA Bridge Live problems live-event techs bring to Ask Roadie most (also called AJA Bridge). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Bridge Live errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
First-time login / cannot log in to a new BRIDGE LIVE from the factory
Likely cause: Each unit ships with an individualized admin password for security; there is no universal default, so the in-box card or AJA support is the only recovery path.
- Step-by-step fixGet the fix →
Frame drops / packet drops on an SRT input or output
Likely cause: SRT recovers lost packets within its latency window; too small a window (or asymmetric windows) leaves no time for retransmission, so packets are dropped.
- Step-by-step fixGet the fix →
How to update firmware / software and current latest version
Likely cause: Update and licensing are delivered as downloadable OS images/keys; interrupting power mid-write can corrupt the custom OS image and brick the unit.
- Step-by-step fixGet the fix →
Intermittent/unhealthy or unstable input causing channel instability
Likely cause: A larger jitter/decode buffer absorbs gaps and timing variance from an unreliable input, trading added latency for continuity.
- Step-by-step fixGet the fix →
Planning power / rack install for BRIDGE LIVE
Likely cause: Redundant PSUs only protect against a circuit/PDU failure if each is on a separate feed; staying inside the thermal/humidity envelope prevents throttling and condensation faults.
- Step-by-step fixGet the fix →
SRT connection will not establish between two sites
Likely cause: SRT requires one initiator (Caller) and one responder (Listener); two of the same role, a blocked listener port, or a passphrase mismatch all prevent the handshake.
- Step-by-step fixGet the fix →
UI shows streams are running/working but no data is received on the output / target device
Likely cause: A running encoder pipeline only confirms encode is happening; delivery depends on L3 reachability.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Bridge Live
- 1. Pick the AJA Bridge Live. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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