Coverage
AJA troubleshooting
Every AJA unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Video & projection
- Bridge LiveFirst-time login / cannot log in to a new BRIDGE LIVE from the factory · Frame drops / packet drops on an SRT input or output
- BRIDGE LIVE IPA network interface does not appear in the stream configuration dialog · Blocky video, freezes or packet loss on a long-haul or public-internet SRT leg
- BRIDGE NDI 3G4K/UltraHD channel mapping — which SDI spigots group together · First-time setup — how to find and reach the unit on the network
- ColorBoxA watermark/overlay is burned into the output image · Can't reach the ColorBox web UI / don't know its IP address
- Control RoomCovered. Ask about any symptom.
- eMini-SetupCovered. Ask about any symptom.
- FiDO fiber convertersCan I mix a 12G FiDO transmitter with a 3G FiDO receiver (or vice versa)? · How do I update FiDO firmware or change its settings?
- FS-HDRCannot find FS-HDR on the network / need its IP address · Choosing the right HDR/WCG conversion LUT set
- FS4 / FS2 / FS-Mini frame synchronizersFS-Mini firmware / software update via Mini-Config · FS-Mini reference / genlock input details
- FS8Covered. Ask about any symptom.
- HDR Image Analyzer8K / UltraHD2 source will not lock or shows partial image · Blank / no picture on the connected monitor
- HELO Plus Streaming Encoder"Network Name not found" appears when starting a stream · "Recording Failed" alarm after a long recording in Long Single Segment mode
- IO series (Thunderbolt I/O)Certain HDMI sources are not received / no HDMI input · Dropped frames during capture or extended playback
- IP25-RCovered. Ask about any symptom.
- Ki Pro (Ultra 12G / Ultra Plus / GO / Rack)Ki Pro GO2: visible glitch at the cut between clips in back-to-back playback · How do I update firmware safely?
- KONA CardAJA Control Panel will not open or hangs on launch · Driver install fails / conflicting or old AJA drivers block the card
- Kumo RouterFresh KUMO out of box / don't know its IP address to reach the web UI · Ganged/dual-link routing for 4K/UltraHD across a 3G-SDI KUMO
- Mini-Converters (HI5 / HA5 / DA / GEN10)HA5-12G specs / what it does · HDMI source shows nothing / black through an HA5 (or Hi5 loop) — laptop, Blu-ray, game console, Apple TV
- openGear (OG) cardsCannot reach the frame / DashBoard shows no IP or an unexpected IP · Card settings lost or wrong after hot-swapping a module
- RovoCamAudio input low or no signal from mic · Camera not found or wrong camera in RovoControl (multicam)
- T-TAP ProAJA Control Panel shows an "in use by" message and will not take control of the device · Cannot get 4K/UltraHD or high-frame-rate (50/60p) output
- U-TAP (USB capture)Audio from U-TAP not detected when OBS first launches · Black or no video from HDMI source (Blu-ray, some consoles, streaming boxes)
Audio
- Dante-12GAM Audio Embedder/DisembedderCovered. Ask about any symptom.
Don't see your unit? Ask anyway. Obscure is fine.
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