Video & projection
AJA Mini-Converters (HI5 / HA5 / DA / GEN10) troubleshooting
The AJA Mini-Converters (HI5 / HA5 / DA / GEN10) problems live-event techs bring to Ask Roadie most (also called 12GDA, AJA converter, GEN10, HA5). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Mini-Converters (HI5 / HA5 / DA / GEN10) errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
HA5-12G specs / what it does
Likely cause: Core reference spec; the two 12G outputs mean an HA5-12G can feed two SDI destinations without a separate DA.
- Step-by-step fixGet the fix →
HDMI source shows nothing / black through an HA5 (or Hi5 loop) — laptop, Blu-ray, game console, Apple TV
Likely cause: AJA HDMI Mini-Converters do not encode or decode HDCP.
- Step-by-step fixGet the fix →
Hi5-12G specs / what it does and how to power it
Likely cause: Core reference spec so techs pick the right unit and power it correctly in the field.
- Step-by-step fixGet the fix →
Mini-Config will not detect / see the converter over USB
Likely cause: AJA support's standard first step: eliminate cable/port/hub variables, which account for most "not detected" reports.
- Step-by-step fixGet the fix →
Need HDR (HDR10 / HLG) over the HDMI output of a Hi5-12G
Likely cause: The Hi5-12G injects the correct HDR metadata so an HDR display tone-maps properly; the display must be HDMI 2.0a-capable.
- Step-by-step fixGet the fix →
What is the current Mini-Config version and how do I update firmware?
Likely cause: Mini-Config is AJA's single Mac/Windows tool for both configuration and firmware flashing; newer builds add format support and fix known model bugs.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Mini-Converters (HI5 / HA5 / DA / GEN10)
- 1. Pick the AJA Mini-Converters (HI5 / HA5 / DA / GEN10). It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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