Video & projection
AJA BRIDGE NDI 3G troubleshooting
The AJA BRIDGE NDI 3G problems live-event techs bring to Ask Roadie most (also called Bridge NDI). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common BRIDGE NDI 3G errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
4K/UltraHD channel mapping — which SDI spigots group together
Likely cause: Prevents the common mistake of trying to assign a 4K stream to non-contiguous spigots, which will not lock.
- Step-by-step fixGet the fix →
First-time setup — how to find and reach the unit on the network
Likely cause: Gives the tech the exact default hostname pattern and both control paths (browser vs local KVM) so they can reach a freshly racked unit.
- Step-by-step fixGet the fix →
Lost admin/login credentials for the appliance
Likely cause: AJA deliberately keeps the default passwords only on the shipped card; pointing the tech there is the sanctioned recovery path.
- Step-by-step fixGet the fix →
Reference / key specs — what is the BRIDGE NDI 3G and its core numbers
Likely cause: Baseline spec recall so a tech can confirm capacity, rack space, and power planning before install.
- Step-by-step fixGet the fix →
Remote preview shows "Disconnected" or previews look low quality
Likely cause: Reassures the tech the streams are fine and points the fix at the control-plane network rather than chasing a phantom signal fault.
- Step-by-step fixGet the fix →
SDI output timing / genlock behavior
Likely cause: Freerun outputs will not be in time with the rest of the plant; selecting external reference locks them so downstream switchers do not glitch on cuts.
- Step-by-step fixGet the fix →
Selecting NDI version / interop with older NDI gear
Likely cause: NDI generations are not always forward/backward compatible; matching the mode fixes discovery/decode failures with mixed-vintage NDI gear.
- Step-by-step fixGet the fix →
What connectors / I/O are on the rear panel
Likely cause: Correct cable identification prevents mis-patching SDI vs reference and ensures the tech provisions 10GigE (not 1GigE) network drops.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the BRIDGE NDI 3G
- 1. Pick the AJA BRIDGE NDI 3G. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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