Video & projection
AJA openGear (OG) cards troubleshooting
The AJA openGear (OG) cards problems live-event techs bring to Ask Roadie most (also called OG, openGear). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common openGear (OG) cards errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Cannot reach the frame / DashBoard shows no IP or an unexpected IP
Likely cause: Mismatched subnets or an absent DHCP server leave the controller unreachable; the LCD exposes the live IP and isolating the link removes address conflicts.
- Step-by-step fixGet the fix →
Card settings lost or wrong after hot-swapping a module
Likely cause: Parameters live on the card, not the frame; DataSafe mirrors them to the controller so a hot-swap does not lose the configuration.
- Step-by-step fixGet the fix →
DataSafe .OGD configuration file fails to upload or restore
Likely cause: A known controller-firmware bug caused previously saved .OGD restores to fail; the fix shipped in updated MFC firmware.
- Step-by-step fixGet the fix →
Need to reset the frame network controller to factory defaults
Likely cause: The Restore control clears a bad static config or lost settings without pulling the card; DIP presets give an out-of-band fallback when DashBoard access is lost.
- Step-by-step fixGet the fix →
Online troubleshooting keeps returning the wrong "Opengear" product
Likely cause: The two products share a name; console-server web-UI/CLI upgrade steps do not apply to broadcast openGear cards, which update via DashBoard.
- Step-by-step fixGet the fix →
openGear card does not appear in DashBoard tree after install
Likely cause: openGear cards are discovered over the frame Ethernet controller via DashBoard automatic (broadcast/mDNS) discovery, so a missing controller, dead link, or cross-subnet PC blocks enumeration.
- Step-by-step fixGet the fix →
Updating firmware on an AJA openGear card
Likely cause: openGear firmware is pushed to the card through DashBoard over the frame controller; interrupting the write or loading another model image can brick the module.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the openGear (OG) cards
- 1. Pick the AJA openGear (OG) cards. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
Free trial
Get your openGear (OG) cards back up before doors.
Try it free. No card required.
Start free trial →