Coverage
ETC troubleshooting
Every ETC unit Ask Roadie covers. Pick yours to see the problems techs run into most, then get the likeliest fix first.
Lighting
- aRFR / iRFR remoteaRFR sees the console but the connection is greyed out (Android) · iRFR / aRFR won't connect to Eos – console shows wifi symbol with a line through it
- ColorSource AV ConsoleConsole stuck at Starting screen or in a boot loop · Key specs / capacity reference (CS 20 AV vs 40 AV)
- ColorSource PAR / CYC / LinearCovered. Ask about any symptom.
- ColorSource SpotDMX address will not change / edits do not stick until several power cycles · Fan is loud / can I control or quiet the fan
- ConcertCovered. Ask about any symptom.
- Congo / Expression / Express / Insight (legacy consoles)Covered. Ask about any symptom.
- Dataflash 5000Dome hazed, scratched, or needs swapping between Reflector and EC · Fixture not responding to DMX / erratic behavior at the end of the run
- Desire / Selador / Source Four LED Series 1-2 (legacy LED)Covered. Ask about any symptom.
- Element 2After a Gadget/High-Speed I/O board firmware update the console will not boot — black screen with a blinking white cursor · Confusion about tracking, single cue list, and HTP vs LTP behaviour on Element 2
- Eos Apex"Firmware Updates Available" message on boot · 1-Port Gateway in Net2 mode stops outputting DMX after idle
- Eos Family offline software (Nomad)Covered. Ask about any symptom.
- Eos Ti / Eos Classic / Gio ClassicCovered. Ask about any symptom.
- fos/4 Panel"Array Comm" or "Array Failure" error on display · "Color Data Fail" error on display
- GigaPixGetting GigaPix onto wireless DMX (City Theatrical Multiverse) · GigaPix fans too loud for a studio or quiet theatre cue, or output dropped unexpectedly
- Gio @5A row of faders/bump buttons becomes unresponsive during a show · Art-Net node not receiving output
- Ion XeConsole boots only to the Eos Shell (ECU) and never launches into Eos · Console displays "Searching for Master" and will not take control
- MegaPixCovered. Ask about any symptom.
- Paradigm / Echo Architectural ControlCovered. Ask about any symptom.
- Response Mk2 GatewayDMX line unreliable, errors, or reflections on long runs - termination questions · DMX output briefly drops for under a second whenever a configuration change is made
- Sensor3 Dimmer RackCEM3 reports "AF Card Error 1-4" (CEM cannot talk to an Advanced Feature card) · CEM3 reports "Config Rejected", "Zero Cross Error", or "Temp Sensor Stuck"
- SmartFadeChannel faders unresponsive while bump buttons still work · Console frozen, stuck on splash, or won't boot normally
- Source Four ERS / PAR / Fresnel (tungsten)Can't get a Source Four shutter cut at the angle needed · Cleaning a dirty Source Four lens or reflector
- Source Four LED Series 3"Searching for Firmware" on the display at power-up; fixture only outputs amber, or red and yellow light · Colors do not match between two Series 3 fixtures
- Source Four Revolution (legacy)Covered. Ask about any symptom.
Networking
- Net3 Gateways (DMX / RDM / Four-Port)Covered. Ask about any symptom.
Power
- SmartPack / SmartBar / Sensor+ Portable DimmingCovered. Ask about any symptom.
Don't see your unit? Ask anyway. Obscure is fine.
Start free trial →