Lighting · software
ETC aRFR / iRFR remote troubleshooting
The ETC aRFR / iRFR remote problems live-event techs bring to Ask Roadie most (also called aRFR, ETC aRFR, ETC iRFR, iRFR). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common aRFR / iRFR remote errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact software is in Ask Roadie.
- Step-by-step fixGet the fix →
aRFR sees the console but the connection is greyed out (Android)
Likely cause: Isolated lighting Wi-Fi has no internet; Android's network selection prefers cellular for some traffic unless data is off.
- Step-by-step fixGet the fix →
iRFR / aRFR won't connect to Eos – console shows wifi symbol with a line through it
Likely cause: The console only accepts app sessions when remotes are allowed, it is visible, and the protocol is enabled on that specific network port; iOS blocks LAN access per app unless Local Network is granted.
- Step-by-step fixGet the fix →
iRFR connected but nothing happens / can't control the console
Likely cause: Preview builds are view-only; the User ID decides which command line the app types into.
- Step-by-step fixGet the fix →
phone joins the lighting Wi-Fi but gets no IP / wrong subnet for RFR
Likely cause: The router/AP must get a valid address on the lighting network before it can route phones to the console.
- Step-by-step fixGet the fix →
RFR app laggy / dropping on a busy lighting network
Likely cause: Keeps level data off the airwaves and keeps the router out of the show-critical data path.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the aRFR / iRFR remote
- 1. Pick the ETC aRFR / iRFR remote. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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