Lighting
ETC Gio @5 troubleshooting
The ETC Gio @5 problems live-event techs bring to Ask Roadie most (also called Gio, Gio at 5, Gio@5). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Gio @5 errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
A row of faders/bump buttons becomes unresponsive during a show
Likely cause: The non-responsive-fader condition was a firmware bug (fixed in flashed module firmware) or a mechanical loose-ribbon fault; Face Panel Test isolates which.
- Step-by-step fixGet the fix →
Art-Net node not receiving output
Likely cause: Art-Net must be explicitly turned on per NIC and per patch, unlike sACN which is on by default.
- Step-by-step fixGet the fix →
Console boots but crashes immediately or freezes at startup
Likely cause: Deep Clear removes the auto-loaded (possibly corrupt) file so the app can start clean instead of re-loading the crashing state.
- Step-by-step fixGet the fix →
Console outputs nothing / lights not responding at all
Likely cause: Most "no output" calls are a config mismatch (unpatched, wrong universe, or a disabled protocol) rather than hardware.
- Step-by-step fixGet the fix →
Flicker or dropouts on older dimmer racks fed from local DMX
Likely cause: Slowing the DMX frame rate gives older receivers time to latch each frame, eliminating race-condition flicker.
- Step-by-step fixGet the fix →
How to update Eos software on the console via USB
Likely cause: The ECU installs from a USB-hosted package; saving the show first protects against loss during the reboot cycle.
- Step-by-step fixGet the fix →
sACN (E1.31) nodes/fixtures not receiving output over network
Likely cause: Eos separates "protocol enabled on the port" from "channel assigned to that protocol in patch"; both must be set or nothing transmits.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Gio @5
- 1. Pick the ETC Gio @5. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.