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ETC ColorSource AV Console troubleshooting
The ETC ColorSource AV Console problems live-event techs bring to Ask Roadie most (also called ColorSource AV, ColorSource console, CS20AV, CS40AV). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common ColorSource AV Console errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Console stuck at Starting screen or in a boot loop
Likely cause: The center-button hold triggers ETC's firmware recovery mode; the recovery USB lets the console run independently of a corrupt internal image so showfiles can be pulled before a reload or RMA.
- Step-by-step fixGet the fix →
Key specs / capacity reference (CS 20 AV vs 40 AV)
Likely cause: Having the capacity and I/O envelope on hand prevents over-patching (max 1024 addr / 5 universes) and clarifies which ports carry which universes.
- Step-by-step fixGet the fix →
No DMX output / fixtures not responding on either DMX port
Likely cause: The AV console hard-maps the two physical DMX outputs to universes 1 and 2; anything patched to 3-5 only exists on the network.
- Step-by-step fixGet the fix →
Touchscreen unresponsive or registering touches erratically
Likely cause: The touch layer references chassis ground; without a bonded ground or with noisy USB devices attached, phantom/no touches result.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the ColorSource AV Console
- 1. Pick the ETC ColorSource AV Console. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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