Video & projection
InfiLED DB2.3 Specs troubleshooting
The InfiLED DB2.3 Specs problems live-event techs bring to Ask Roadie most. Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common DB2.3 Specs errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
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What firmware runs the DB2.3, and what's the current version?
Likely cause: The DB2.3 tiles carry Brompton receiver cards; image processing and firmware live in the Tessera processor and are version-locked to the card firmware it deploys.
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Tessera Remote fails to import a project file (3.5.x)
Likely cause: Brompton lists this as a known limitation of Tessera Remote in 3.5.x; the direct-attached import path is unaffected.
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Trackpad or mouse not working on the Tessera processor through a KVM switch
Likely cause: Brompton documents KVM input incompatibility in 3.5.x; a direct USB connection bypasses the KVM's HID handling.
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Large-scale chaotic image scramble across many tiles
Likely cause: Receiving cards need the exact module/scan/IC config; a bad or mismatched config file scrambles the whole canvas.
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Module vs cabinet resolution/pixel count on a DB2.3
Likely cause: Processor patching needs exact per-cabinet pixel dimensions to build a coherent canvas.
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One module/cabinet shows a sharp-edged garbled or color block
Likely cause: Sharp-edged, localized corruption = data not reaching that module; vibration/dust/oxidation on ribbon cables blocks the drive data.
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Which video processor / receiving card does the DB2.3 use?
Likely cause: Wrong processor family means the wrong RCFG/config and no image; DB2.3 is spec'd for Brompton in the PRG rental package.
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Can I use the DB2.3 outdoors / what are the environmental limits?
Likely cause: IP30 offers no water ingress protection; exceeding temp/moisture limits risks PSU and LED failure.
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How much can I curve a DB2.3 wall?
Likely cause: Forcing past the mechanical detents stresses the frame/locks and breaks the seam alignment.
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Cabinet has power (fan spinning) but shows no image
Likely cause: A live PSU with a dark panel isolates the fault to the receiving card or its lost configuration, not power.
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What signal inputs and refresh rate does the DB2.3 support?
Likely cause: High configurable refresh eliminates camera flicker/banding; multiple input types give feed-redundancy options.
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Dead/black panel triage (swap test)
Likely cause: Cross-testing isolates component vs.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the DB2.3 Specs
- 1. Pick the InfiLED DB2.3 Specs. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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