Video & projection
InfiLED Stacking System troubleshooting
The InfiLED Stacking System problems live-event techs bring to Ask Roadie most. Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Stacking System errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
Can I mix DB and DBmk2 cabinets on the same stacking hardware?
Likely cause: Shared beams/stacking parts make the mechanical interface compatible, but the structural calc is weight-driven, so mismatched cabinet weights change the ballast requirement.
- Step-by-step fixGet the fix →
Do I need to tie the ground stack off to the floor/ground?
Likely cause: On tall or wind-loaded walls, ballast alone may not hold the overturning moment; engineered tie-offs add the extra restraint the static calc requires.
- Step-by-step fixGet the fix →
How much ballast (counterweight) do I need on each base?
Likely cause: Ballast keeps the combined center of gravity inside the base footprint; undersized or mis-placed counterweight lets a top-heavy wall tip.
- Step-by-step fixGet the fix →
Tall / multi-column stack sways or feels flexible
Likely cause: Individual stacker columns are slender; cross-tying them converts several tall thin columns into one braced frame, cutting sway and the risk of progressive collapse.
- Step-by-step fixGet the fix →
What is the correct install sequence for the stacking system?
Likely cause: Building the load path (base → stacker → cabinets) bottom-up and to full height keeps every cabinet supported and the structure certified; skipping stacker rows shifts load onto the docking hardware.
- Step-by-step fixGet the fix →
What is the max stack height / configuration for the InfiLED ground-support stacking system?
Likely cause: The T-Base + stacker column is engineered to a certified height/width envelope; going beyond it (or with heavier cabinets) invalidates the structural certification.
- Step-by-step fixGet the fix →
Where do I find the ballast ratings for this ground support?
Likely cause: The certified ratings live on the product itself so crews can verify ballast on site; using the printed table (not memory) keeps the setup within its structural certification.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Stacking System
- 1. Pick the InfiLED Stacking System. It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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