Video & projection
InfiLED Pixel Series (Fine Pitch) troubleshooting
The InfiLED Pixel Series (Fine Pitch) problems live-event techs bring to Ask Roadie most (also called fine pitch LED, InfiLED fine pitch). Pick your symptom, or describe your own in plain words, and get the likeliest fix first, with the manual page when there is one.
Common Pixel Series (Fine Pitch) errors & problems
What techs run into most, and what's usually behind it. The step-by-step fix for your exact unit is in Ask Roadie.
- Step-by-step fixGet the fix →
A single module is dark inside an otherwise-working cabinet
Likely cause: Fine-pitch modules seat on pin/pogo connectors; a lifted module or cracked flat cable kills one module while the cabinet keeps running.
- Step-by-step fixGet the fix →
Cabinet has power but receiving card shows no data (data LED off) / NovaLCT cannot find cards
Likely cause: No data LED means no valid Ethernet reaching the card; working the chain from sender outward isolates signal/port/cable vs a failed card.
- Step-by-step fixGet the fix →
Color temperature / white balance is off (image looks green, blue, or too warm)
Likely cause: An uncalibrated or mismatched white point shifts color; setting a target CCT and applying calibration normalizes all cabinets to one reference.
- Step-by-step fixGet the fix →
Firmware / receiving-card program update process
Likely cause: The "firmware" of a NovaStar-driven wall is the receiving-card program plus the processor firmware, both flashed via NovaLCT; matching the file to the cabinet avoids bricking modules.
- Step-by-step fixGet the fix →
One or more cabinets go fully black while the rest of the wall is fine
Likely cause: dvLED cabinets are daisy-chained; a lost data link blanks everything downstream, so the real fault is at the link, not usually the panel itself.
- Step-by-step fixGet the fix →
Rigging, hanging, and power-chain safety for Pixel Series cabinets
Likely cause: Hanging and power-chaining beyond rated limits risks structural failure or overloaded circuits; manufacturer load charts and chain limits are the authority and must be confirmed per model.
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Scrambled, mosaic, or shifted image (cabinets show the wrong part of the picture)
Likely cause: NovaStar receiving cards store the module arrangement and the sender stores the wall layout; a blank/wrong config or an unsaved connection produces mosaic or offset output.
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Visible seams or brightness/color mismatch between adjacent cabinets
Likely cause: Fine-pitch uniformity depends on per-pixel calibration data; if coefficients are disabled/mismatched or brightness differs, seams appear.
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Wall flickers, scans, or rolls on camera but looks fine to the eye
Likely cause: On-camera flicker is a refresh-vs-shutter beat; fine-pitch panels support high refresh and 16-bit greyscale, so enabling it and matching shutter removes scan lines.
- Step-by-step fixGet the fix →
Wall is dim / brightness stuck low or won't respond to brightness control
Likely cause: Auto-brightness or a schedule caps output, and a weak PSU rail dims a single cabinet; sending brightness to hardware and checking rails restores full output.
Not on the list? Describe it your way, or paste the error code off the display. Ask Roadie works the problem with you until it's fixed or you have a clear next move.
How Ask Roadie helps with the Pixel Series (Fine Pitch)
- 1. Pick the InfiLED Pixel Series (Fine Pitch). It's already in the list.
- 2. Describe what you're seeing. In your own words, or the error code off the screen.
- 3. Get the likeliest fix first. Steps in order, the manual page when there is one, and a note when other techs have confirmed it.
- 4. Still broken? Tap 👎 and it keeps going from where you left off.
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